Uber recently detailed how it built Genie, an AI-powered on-call copilot designed to improve the efficiency of on-call support engineers. Genie leverages Retrieval-Augmented Generation (RAG) to provide accurate real-time responses and significantly enhance the speed and effectiveness of incident response. Since its launch, Genie has answered over 70,000 questions, saving 13,000 engineering hours.
By Eran Stiller
